Looking Ahead: The Accelerated Pivot to a Digital-First World

Thursday, September 10, 2020
10:30AM PT| 1:30PM ET | 6:30PM BST
Online Event
Must Register to Attend


Join Forrester, ForwardPMX and The Harris Poll on Thursday, September 10th.

2020 will be a year that causes many long-lasting changes, as our lives continue to be shaped by the challenges of the global pandemic.

The consumer mindset is changing – from what people value, to how they choose to spend their time, to the needs and expectations they have of brands and businesses. The increased adoption of digital behaviors and the shift to digital media is a trend that has accelerated dramatically this year, and we only expect this to continue given the lingering uncertainties in our physical world. It is no longer a question of whether businesses must adapt to this digital-first environment.

Now, brands must define the path forward to operate in this space, and further define how they fit into consumers’ lives, navigating an increasing desire for trust and transparency, for meaningful actions to advance social causes, and for seamless, digital brand and commerce experiences.  

What does the accelerated pivot to digital look like, as we near the end of this unprecedented year and look beyond into 2021? Join Forrester Analyst, Collin Colburn, Global CEO of ForwardPMX, James Townsend, and CEO of The Harris Poll, John Gerzema for an upcoming panel discussion, with a brief look back at this year’s major themes, and a view forward as businesses prepare for the holiday season and the upcoming year.  


Sara Pollack

Sara Pollack

Global Director of Marketing, ForwardPMX

As the Director of Marketing for ForwardPMX, Sara is focused on elevating the ForwardPMX brand and its 1,000 experts across 20 offices around the world and strengthening its position as a leader in the brand performance marketing landscape. Sara is responsible for brand amplification and global external marketing strategy, leading initiatives across: social media, PR, thought leadership, executive speaking engagements and awards, as well as internal brand advocacy, corporate communications and programs that sit at the intersection of Brand, Culture and Connectivity.

James Townsend

James Townsend

Global CEO, ForwardPMX

James has the global responsibility of driving consistency and collaboration while raising the profile of ForwardPMX as a specialist digital agency across all markets, including EMEA, North America and APAC. James joined ForwardPMX from Dentsu Aegis Network, where he served as European CEO for digital agency 360i, leading accounts such as Converse, Lidl and Enterprise, and was also part of the DAN UK leadership team. James has over 15 years agency experience, having worked as Managing Director of creative agency Fallon for 5 years, where he was the lead on a number of high profile global brands including Cadbury, Nokia and Skoda.

Collin Colburn

Collin Colburn

Senior Analyst, Forrester

Collin is a senior analyst on the B2C marketing team at Forrester. His research focuses on current and future trends in performance marketing. Collin studies how consumers find brands and information and what strategies and technologies marketers can leverage to drive brand discovery, customer acquisition, and performance from their marketing efforts. His research topics include strategies and best practices for search engine optimization (SEO), paid search advertising, Amazon advertising, voice search, mobile advertising, local marketing, and emerging marketing channels.

John Gerzema

John Gerzema

CEO, The Harris Poll

John Gerzema is CEO of The Harris Poll, a leading public opinion, market research, corporate, brand and reputation strategy firm and a pioneer in the use of data to identify social change and help leaders and organizations anticipate and adapt to new trends and demands. An author, strategist, speaker and consultant, his books are on the bestseller and critics ‘best of’ lists of The New York Times, WSJ, Washington Post, Bloomberg and Fast Co and his writing and interviews have appeared in NYT, FT, Economist, NPR, Forbes, Quartz, McKinsey, HBR, WIRED among others. An expert in leadership and social change, John was named among the “Top Management Articles of the Decade” by Strategy & Business and his TED talks are widely viewed.

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View The Harris Poll's Special Report: Six Months That Changed America